TEXT MESSAGE BANKING (TMB)
FREQUENTLY ASKED QUESTIONS
Q. As a Crest Savings Bank customer how do I sign up to receive text messaging?
A. Sign into the web-based text messaging interface URL https://my.mshift.com/sms/crestlinkpage.html and register your devices.
Q. As a Crest Savings Bank customer may I unregister from TMB?
A. Yes, simply log into the web-based text messaging interface, and remove the information.
Q. What if I forget my PIN?
A. Log into the web-based text messaging interface on your computer, and the information is saved there.
Q. What if I want to cancel? How do I cancel?
A. Log into the web-based text messaging interface, and remove their information
Q. Who do I call if there's a problem?
A Call TMB's Customer Support at 1-866-237-3344.
Q. Is my transaction secure?
A. Yes. Transactions between the mobile engine are fully encrypted. Text message banking contains no sensitive information.
Q. Is customer support available anytime?
A. Customer Support is available from MShift via (408) 437-2740 or a toll-free phone number at 1-866-237-3344, 8 AM to 5 PM local time (based on client financial institution’s time zone). Support is also available from MShift via email at support@mshift.com 24 hours a day / 7 days a week.
Q. What is the maximum number of characters?
A. 140 characters
Q. What happens if I exceed 140 characters in the middle of a transaction?
A. The transaction will not exceed 140 characters. The service sends abbreviated information indicating account balances and the last three transactions for each account. A new message will be created if needed.
Q. How many transactions can I do?
A. An unlimited number of transactions are allowed.
Q. How quickly does the message go through?
A. Messages typically go through within seconds, although delays of several minutes or more may be experienced depending on your particular wireless carrier.
Q. Does the message go through if I have no coverage?
A. No
Q. May I send a message to customer service?
A. You may send an email from your mobile banking solution, or you may contact Crest Savings Bank.
